FAQ
Our Products & Ingredients
Are your products free of the Top 9 allergens?
Yes! All Bake Me Healthy products are formulated without the Top 9 allergens: milk, eggs, peanuts, tree nuts, soy, wheat, fish, shellfish, and sesame. While our recipes are free from these ingredients and we follow strict sanitation protocols, our products are made in a shared commercial kitchen where these allergens may be present. We take every precaution we can, but those with severe allergies should use their discretion.
What makes your cookies and mixes healthier than others?
Our products are made with lower sugar and clean ingredients including upcycled ones that are better for you and the planet. We also use organic coconut sugar and avoid artificial additives or preservatives.
Are your products gluten-free and certified?
Yes, all of our products are gluten-free. They are not certified gluten-free, but we are working towards this.
What does 'upcycled' mean, and why does it matter?
We rescue nutritious ingredients—like upcycled oat flour and bananas—that would have gone to waste and turn them into delicious snacks. This helps fight food waste and reduces our environmental footprint.
Are your products safe for school lunchboxes?
Absolutely! Our snacks are Top 9 allergen-free, so they're safe for most school settings.
How should I store the cookies and how long do they last?
Our cookies are shelf-stable. Store them in a cool, dry place. You can also freeze them for later!
What do I need to make your baking mixes?
Just oil and either water or milk of your choice (depending on the mix). No eggs required!
Our Shipping
What shipping options do you offer?
We ship USPS and UPS nationwide.
Do you offer free shipping?
Yes! Orders above $45 automatically receive free shipping. Otherwise, it is a flat fee of $5.99.
When will my order arrive?
Great question! We work hard to process your order within 2 business days and our transit time is ~2-5 business days. But, shipping is often out of our control (and we like to be in control). We appreciate your patience!
Can I cancel or change my order?
When you've confirmed your order, an order number is automatically created. Thus, we cannot guarantee that we can remove or change your order. Contact our customer service at hello@bakemehealthy.co and we will help you further.
Can I recycle your packaging?
Our baking mix and cookie pouches are made from up to 90% PCR (Post-Consumer Recycled materials). This means we’ve gone the extra mile to source sustainable materials so you don’t have to worry about your carbon footprint when you purchase our baking mixes. Since PCR has already been recycled (plastic breaks down as it gets recycled, our packaging cannot be recycled. To learn more, click here. Our cookie boxes, however, can be recycled so please do and give them a second life.
What if I have an issue with my order? What is your return policy?
We strive for 100% customer satisfaction. If you are unhappy with your Bake Me Healthy experience, we can review your refund request as long as it's submitted within 30 days of your purchase (the date on your order). Please contact our customer service at hello@bakemehealthy.co, so we can make it right!
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at hello@bakemehealthy.co